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            Problem Management Permission Sets for IT Services

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            3. Agentforce IT Service

            Problem Management Permission Sets for IT Services

            Users need permission set licenses to interact with settings, workflows, and features for Problem Management. See which permission set licenses apply to different groups of users. Understand what each permission set license offers. Depending on the user role, determine which other permission set licenses to assign to users.

            Required Editions

            Available in: Lightning Experience
            Available in: Enterprise, Performance, and Unlimited Editions with Agentforce IT Service.

            You can get access to the Problem Manager permission set group and the Problem Fulfiller permission set group to manage problem. These groups provide all required permissions to features and access to objects required for working with IT business processes.

            Permission Set Licenses
            permission set license name what's included in the license
            IT Service Problem Manager View, Create, Edit, ViewAllFields, ViewAllRecords for Incident. View, Create, Edit, Delete, ModifyAllRecords, ViewAllFields, ViewAllRecords for Problem. View, Create, Edit, ViewAllFields, ViewAllRecords for Change Request.
            IT Service Problem Fulfiller View, ViewAllFields, ViewAllRecords for Incident. View, Create, Edit, ViewAllFields, ViewAllRecords for Problem. View, Create, Edit, ViewAllFields, ViewAllRecords for Change Request. View, ViewAllFields, ViewAllRecords for Release.
            IT Service Problem Risk Accepter Gives users access to accept risk for problem records for IT services.
            IT Service Problem Reopener Gives users access to reopen problem records for IT services.
            IT Service Incident Problem Associator Gives users access to add or remove incident and problem association records for IT services.
            IT Service Problem Change Associator Gives users access to add or remove problem and change association records for IT services.
            ITService Problem Release Associator Gives users access to add or remove problem and release association records for IT services.
            IT Service Problem Association Resolver Gives users access to resolve problem association records for IT services.
            IT Service Problem Deleter Gives users access to delete problem records for IT services.
             
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