Kom i gang med Problemstyring for at hjælpe dig med at analysere hændelsesmønstre, diagnosticere grundlæggende årsager og implementere løsninger til at forhindre afbrydelser og minimere nedetid. Opsæt de nødvendige funktioner, tildel tilladelser og tilpas felter og pluklisteværdier for at understøtte ensartet og effektiv problemsporing.
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Tilgængelig i: Lightning Experience
Tilgængelig i: Enterprise, Performance og Unlimited Edition med Agentforce IT Service.
Aktiver funktioner for problemstyring Aktiver indstillinger i din organisation, der aktiverer Problemstyring og tilhørende funktioner for Agentforce IT Service.
Tilladelsessæt til problemstyring for it-tjenester Brugere skal have tilladelsessætlicenser for at interagere med indstillinger, arbejdsflows og funktioner for Problemstyring. Se, hvilke tilladelsessætlicenser der gælder for forskellige grupper af brugere. Forstå, hvad hver enkelt tilladelsessætlicens tilbyder. Afhængig af brugerrollen skal du fastsætte, hvilke andre tilladelsessætlicenser der skal tildeles til brugerne.
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