IT 服务事件 SLA 策略 事件标准支持 SLA 策略适用于工作时间的事件记录，受事件权利的约束。此策略在创建事件记录时生效，并在记录状态达到“已解决”、“已完成”或“已结束”时结束。根据事件的优先级，该策略包括几个关键重大事件。
IT 服务问题的 SLA 策略 对问题 SLA 的标准支持策略与标准 Problems 权利相关联，并适用于默认工作时间下的问题记录，从创建记录开始。该策略主要关注根本原因完成时间重大事件，并根据问题的优先级确定不同的目标。
IT 服务的变更请求的 SLA 策略 变更请求标准支持 SLA 策略适用于默认工作时间的变更请求记录，由变更请求权利管理。此策略将在创建变更请求记录时生效。此策略的主要重点是确认变更重大事件。
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