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为 IT 服务设置预定义的 SLA 策略和重大事件
从单个页面快速启用 IT 服务的 SLA 策略和重大事件。减少实施步骤,为事件、问题和变更请求提供一致的服务级别,无需大量配置。

使用更普遍的搜索词。
选择更少的筛选器,并扩大搜索范围。
从单个页面快速启用 IT 服务的 SLA 策略和重大事件。减少实施步骤,为事件、问题和变更请求提供一致的服务级别,无需大量配置。
| 适用于:Lightning Experience |
| 适用于:Agentforce IT服务的Enterprise、Performance和Unlimited Edition。 |
| 所需用户权限 | |
|---|---|
| 设置 SLA 管理: | 自定义应用程序 |
从“设置”中,转到“SLA 策略”页面,并查看您刚创建的预定义策略。如果需要,修改它们,或为您的要求创建其他策略。

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