适用于：Enterprise 和带有 Agentforce IT Service 的 Unlimited Edition。
什么是主动操作？ Agentforce 主动操作是在 IT 工单到达时对其进行分析的自动化后台流程。通过使用语义和历史数据建模，这些操作检测模式，并从以前的记录中识别解决方案。这些操作会实时扫描记录，以便在 IT 团队进行干预之前直接在工作流中提供上下文建议和推荐。此流程会自动执行任务，以提高解决速度和准确性。
IT 服务的主动操作 在记录生命周期中使用主动操作来管理任务。创建记录时，主动操作会在后台运行，以验证属性，并自动关联类似记录。主动帮助也会生成根本原因汇总、解决方案汇总和服务计划，以帮助缓解问题。
We use three kinds of cookies on our websites: required, functional, and advertising. You can choose whether functional and advertising cookies apply. Click on the different cookie categories to find out more about each category and to change the default settings.
Privacy Statement
Required Cookies
Always Active
Required cookies are necessary for basic website functionality. Some examples include: session cookies needed to transmit the website, authentication cookies, and security cookies.
Functional Cookies
Functional cookies enhance functions, performance, and services on the website. Some examples include: cookies used to analyze site traffic, cookies used for market research, and cookies used to display advertising that is not directed to a particular individual.
Advertising Cookies
Advertising cookies track activity across websites in order to understand a viewer’s interests, and direct them specific marketing. Some examples include: cookies used for remarketing, or interest-based advertising.
