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Customize the Release Page Layout and Record Page for IT Service
Customize the release page layout and configure the record page to capture key details
for Release Management. Add required fields, related lists, and the action plan component to track
dependencies and align processes with your business needs.
Required Editions
Available in: Lightning Experience
Available in: Enterprise, Performance, and Unlimited
Editions with Agentforce IT Service.
User Permissions Needed
To customize page layouts:
Customize Application
To use configuration items in release records, enable Confirguration Management
Database (CMDB).
Customize fields or define new custom fields and picklist values to suit organizational
needs.
Add components to the release record page to view and manage affected and impacted
configuration items.
Open a release record.
From the Setup menu, select Edit Page.
In the Lightning App Builder, drag and drop Related Affected Config
Items and Related Impacted Configuration Items components
to the desired region on the page.
These components are available only when Configuration Management Database (CMDB) is
enabled.
Click Save.
Click Activate to make the page available in Lightning
Experience.
