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Cree reportes que muestran cambios en campos con seguimiento en registros de incidentes, problemas, solicitudes de cambio y solicitudes de servicio.
| Disponible en: Lightning Experience |
| Disponible en: Ediciones Enterprise, Performance y Unlimited con Agentforce IT Service. |
| Permisos de usuario necesarios | |
|---|---|
| Para activar el seguimiento del historial de campos: | Personalizar aplicación |
| Para crear tipos de reportes personalizados: | Gestionar tipos de reportes personalizados |
| Para crear y modificar reportes: | Crear y personalizar reportes |
El seguimiento del historial de campos registra los cambios que se producen después de activarlo. Los reportes de historial muestran el registro, el campo cambiado, sus valores antiguos y nuevos, el usuario que realizó el cambio y la fecha de cambio.
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