Opprett rapporter som viser endringer i sporede felt i hendelses-, problem-, endringsforespørsels- og tjenesteforespørselsposter.
| Tilgjengelig i Lightning Experience |
| Tilgjengelig i Enterprise, Performance og Unlimited Edition med Agentforce IT Service. |
| Nødvendig brukertillatelse | |
|---|---|
| For å slå på felthistorikksporing: | Tilpasse program |
| For å opprette tilpassede rapporttyper: | Behandle tilpassede rapporttyper |
| For å opprette og redigere rapporter: | Opprette og tilpasse rapporter |
Felthistorikksporing av poster endres etter at du har slått den på. Historikkrapporter viser posten, det endrede feltet, dets gamle og nye verdier, brukeren som utførte endringen, og endringsdatoen.
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