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            Enroll Device for MDM

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            3. Agentforce IT Service

            Enroll Device for MDM

            Deploy this template to provide employees with a standardized way to request for device enrollment for Mobile Device Management (MDM).

            Required Editions

            Available in: Lightning Experience
            Available in: Enterprise, Performance, and Unlimited Editions with Agentforce IT Service.

            This template creates a service request record that captures essential user details for accurate and auditable fulfillment. Review what’s included with the template.

            Intake Attributes

            The intake form for this template captures these details from the employee:

            • Device ID: The unique identifier for the hardware device that requires enrollment into MDM.
            • Operating System: The specific software platform running on the device, such as Android or iOS.

            Manual Fulfillment

            This service process routes the request for manual fulfillment to the IT team. You can build a flow in Flow Builder to include custom logic, such as manager approvals or automated fulfillment.

            Integration

            This template doesn't include any preconfigured integrations for intake or fulfillment. Use Flow Builder to create custom flows with connectors that define how the request is captured and fulfilled.

             
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            Salesforce Help | Article