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            Request Guest Wi-Fi Access

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            Request Guest Wi-Fi Access

            Deploy this template to provide employees with a standardized way to request for temporary guest Wi-Fi access.

            Required Editions

            Available in: Lightning Experience
            Available in: Enterprise, Performance, and Unlimited Editions with Agentforce IT Service.

            This template creates a service request record that captures essential user details for accurate and auditable fulfillment. Review what’s included with the template.

            Intake Attributes

            The intake form for this template captures these details from the employee:

            • Guest Count: The total number of visitors who require access to the guest Wi-Fi network.
            • Guest Names: The full names of all guests for whom Wi-Fi access is being requested.
            • Guest Email Addresses: The email addresses of the guests, used to deliver their Wi-Fi login credentials.
            • Office Location: The specific office or building where the guests will be located and accessing the network.
            • Access Start Date and Time: The specific date and time when the guest Wi-Fi credentials should become active.
            • Access End Date and Time: The specific date and time when the guest Wi-Fi credentials should expire and access should be revoked.

            Manual Fulfillment

            This service process routes the request for manual fulfillment to the IT team. You can build a flow in Flow Builder to include custom logic, such as manager approvals or automated fulfillment.

            Integration

            This template doesn't include any preconfigured integrations for intake or fulfillment. Use Flow Builder to create custom flows with connectors that define how the request is captured and fulfilled.

             
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