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            Application and Software Management Templates

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            Application and Software Management Templates

            Use these templates to manage the lifecycle of software applications, access permissions, and security services. Provide employees with structured intake forms for subscription, authentication, and network security requests, ensuring consistent data capture and automated fulfillment workflows for your IT and security teams.

            Required Editions

            Available in: Lightning Experience
            Available in: Enterprise, Performance, and Unlimited Editions with Agentforce IT Service.
            • Enroll Device for MDM
              Deploy this template to provide employees with a standardized way to request for device enrollment for Mobile Device Management (MDM).
            • Request New Software Access (with Okta)
              Deploy this template to provide employees with a standardized way to request for new software access.
            • Renew Software Subscription
              Deploy this template to provide employees with a standardized way to request software subscription renewals.
            • Request VPN Access
              Deploy this template to provide employees with a standardized way to request access to corportate VPN.
            • Request Software Uninstallation
              Deploy this template to provide employees with a standardized way to request software uninstallation on assigned devices.
            • Request New Software Evaluation
              Deploy this template to provide employees with a standardized way to request for new software evaluation for addition to company's approved software list.
            • Reset Multi-Factor Authentication (MFA)
              Deploy this template to provide employees with a standardized way to request for Multi-Factor Authentication (MFA) reset in case of lost or compromised credentials.
            • Reserve Conference Room
              Deploy this template to provide employees with a standardized way to request conference room reservations.
            • Request Data Backup
              Deploy this template to provide employees with a standardized way to request for data backups.
            • Request to Allowlist IP or Website
              Deploy this template to provide employees with a standardized way to request IP address or website allowlisting.
            • Request Device Encryption Support
              Deploy this template to provide employees with a standardized way to request for support related to device encryption setup, verification, and issue reporting.
            • Request Guest Wi-Fi Access
              Deploy this template to provide employees with a standardized way to request for temporary guest Wi-Fi access.
            • Renew SSL Certificate
              Deploy this template to provide employees with a standardized way to request SSL certificate renewals.
            • Report Device Security Incident
              Deploy this template to provide employees with a standardized way for reporting device security incidents involving a company device.
            • Report Network Issue
              Deploy this template to provide employees with a standardized way to report network connectivity or performance issues.
            • Report Software Issue
              Deploy this template to provide employees with a standardized way to report problems, crashes, or errors related to software applications.
            • Request Microsoft 365 App Support
              Deploy this template to provide employees with a standardized way to report issues with Microsoft 365 applications.
            • Request Application Access
              Deploy this template to provide employees with a standardized way to request application access.
            • Request Software License Removal
              Deploy this template to provide employees with a standardized way to request the removal of a software license.
             
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