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IT Service Catalog Library
Explore the available service templates to build a catalog of IT offerings for your employees. The library provides templates with preconfigured attributes and intake flows for common areas, such as hardware, software, and facilities. Several templates also include automated fulfillment flows that you can customize to meet your company's specific requirements.
Required Editions
| Available in: Lightning Experience |
| Available in: Enterprise, Performance, and Unlimited Editions with Agentforce IT Service. |
- Endpoint, Hardware, and End-User Service Templates
Use these templates to manage the lifecycle of physical assets and technical support. Provide employees with structured intake forms for various hardware requests and troubleshooting, ensuring consistent data capture and auditable fulfillment workflows for your IT team. - IT Cloud and Infrastructure Services Templates
Use these templates to manage the lifecycle of cloud infrastructure and technical services. Provide employees with structured intake forms for virtual resources and system modifications, ensuring consistent data capture and automated fulfillment workflows for your IT team. - Application and Software Management Templates
Use these templates to manage the lifecycle of software applications, access permissions, and security services. Provide employees with structured intake forms for subscription, authentication, and network security requests, ensuring consistent data capture and automated fulfillment workflows for your IT and security teams. - Facilities Management Templates
Use these templates to manage the lifecycle of physical workspace services and office utilities. Provide employees with structured intake forms for temperature adjustments, maintenance requests, and supply replenishment, ensuring consistent data capture and automated fulfillment workflows for your facilities and office operations teams. - Collaboration and Network Services Templates
Use these templates to manage the lifecycle of collaboration tools and network connectivity requests. Provide employees with structured intake forms for requesting collaboration spaces and site access, ensuring consistent data capture and automated fulfillment workflows for your IT and systems administration teams. - Email and Group Management Templates
Use these templates to manage the lifecycle of employee email accounts, distribution lists, and shared mailboxes. Provide employees with structured intake forms for account creation and group management, ensuring consistent data capture and automated fulfillment workflows for your IT and administration teams. - Identity and Access Management Templates
Use these templates to manage the lifecycle of user identities and access security requests. Provide employees with structured intake forms for account recovery and security actions, ensuring consistent data capture and automated fulfillment workflows for your IT and security administration teams. - Employee Lifecycle Templates
Use these templates to manage the lifecycle of employee onboarding and offboarding processes. Provide teams with structured intake forms for capturing new hire information and managing departure requirements, ensuring consistent data capture and automated fulfillment workflows for your HR and IT administration teams. - General IT Service Templates
Use these templates to manage the lifecycle of general IT support and maintenance requests. Provide employees with structured intake forms for reporting technical issues and requesting general assistance, ensuring consistent data capture and automated fulfillment workflows for your IT service desk and support teams. - Telecom and Mobility Services Templates
Use these templates to manage employee telephony and mobile connectivity services. Provide employees with structured intake forms for mobile, roaming, and desk phone requests, ensuring consistent data capture and auditable fulfillment workflows for your IT and telecom teams. - Security, Risk, and Compliance Services Templates
Use these templates to manage security awareness, threat reporting, and policy governance requests. Provide employees with structured intake forms for reporting threats and requesting policy exceptions, ensuring consistent data capture and auditable fulfillment workflows for your security and compliance teams.
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