Use these templates to manage the lifecycle of general IT support and maintenance requests. Provide employees with structured intake forms for reporting technical issues and requesting general assistance, ensuring consistent data capture and automated fulfillment workflows for your IT service desk and support teams.
Required Editions
Available in: Lightning Experience
Available in: Enterprise, Performance, and Unlimited
Editions with Agentforce IT Service.
Report Compliance Issue Deploy this template to provide employees with a standardized way for reporting potential compliance issues.
Request General IT Support Deploy this template to standardize all miscellaneous IT support requests that don't fit predefined catalog items.
Report Application Issues Deploy this template to provide employees with a standardized way to report application issues.
Report Internal Application Issues Deploy this template to provide employees with a standardized way to report technical issues with internal applications.
Report Salesforce Platform Issue Deploy this template to provide employees with a standardized way to report Salesforce platform issues.
Report SSO Issues Deploy this template to provide employees with a standardized way to report Single Sign-On (SSO) issues.
Request System Logs Deploy this template to provide employees with a standardized way to request the retrieval of system logs.
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