Use these templates to manage the lifecycle of general IT support and maintenance requests. Provide employees with structured intake forms for reporting technical issues and requesting general assistance, ensuring consistent data capture and automated fulfillment workflows for your IT service desk and support teams.
Required Editions
Available in: Lightning Experience
Available in: Enterprise, Performance, and Unlimited
Editions with Agentforce IT Service.
Report Compliance Issue Deploy this template to provide employees with a standardized way for reporting potential compliance issues.
Request General IT Support Deploy this template to standardize all miscellaneous IT support requests that don't fit predefined catalog items.
Report Application Issues Deploy this template to provide employees with a standardized way to report application issues.
Report Internal Application Issues Deploy this template to provide employees with a standardized way to report technical issues with internal applications.
Report Salesforce Platform Issue Deploy this template to provide employees with a standardized way to report Salesforce platform issues.
Report SSO Issues Deploy this template to provide employees with a standardized way to report Single Sign-On (SSO) issues.
Request System Logs Deploy this template to provide employees with a standardized way to request the retrieval of system logs.
此文章是否解決您的問題？
請讓我們知道，以便我們改進！
正在載入
Salesforce Help | Article
Cookie Consent Manager
Cookie Consent Manager
General Information
Required Cookies
Functional Cookies
Advertising Cookies
General Information
We use three kinds of cookies on our websites: required, functional, and advertising. You can choose whether functional and advertising cookies apply. Click on the different cookie categories to find out more about each category and to change the default settings.
Privacy Statement
Required Cookies
Always Active
Required cookies are necessary for basic website functionality. Some examples include: session cookies needed to transmit the website, authentication cookies, and security cookies.
Functional Cookies
Functional cookies enhance functions, performance, and services on the website. Some examples include: cookies used to analyze site traffic, cookies used for market research, and cookies used to display advertising that is not directed to a particular individual.
Advertising Cookies
Advertising cookies track activity across websites in order to understand a viewer’s interests, and direct them specific marketing. Some examples include: cookies used for remarketing, or interest-based advertising.
