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            Request Admin or USB Access

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            1. Salesforce Help
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            3. Agentforce IT Service

            Request Admin or USB Access

            Deploy this template to provide employees with a standardized way to request temporary admin or USB access.

            Required Editions

            Available in: Lightning Experience
            Available in: Enterprise, Performance, and Unlimited Editions with Agentforce IT Service.

            This template creates a service request record that captures essential user details for accurate and auditable fulfillment. Review what’s included with the template.

            Intake Attributes

            The intake form for this template captures these details from the employee:

            • Asset Name: The name or identifier of the asset that requires access.
            • Access Type: The type of access requested, such as Admin or USB access.
            • Access Expiration Date and Time: The date and time when access expires.
            • Business Justification: The business justification for the access request.

            Manual Fulfillment

            This service process routes the request for manual fulfillment to the IT team. You can build a flow in Flow Builder to include custom logic, such as manager approvals or automated fulfillment.

            Integration

            This template doesn't include any preconfigured integrations for intake or fulfillment. Use Flow Builder to create custom flows with connectors that define how the request is captured and fulfilled.

             
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