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            Request a Loaner Laptop

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            3. Agentforce IT Service

            Request a Loaner Laptop

            Deploy this template to manage temporary laptop requests for various scenarios, such as for employees who are traveling or awaiting repairs.

            Required Editions

            Available in: Lightning Experience
            Available in: Enterprise, Performance, and Unlimited Editions with Agentforce IT Service.

            This template creates a service request record that captures essential user details for accurate and auditable fulfillment. Review what’s included with the template.

            Intake Attributes

            The intake form for this template captures these details from the employee:

            • Loaner Laptop Model: The preferred laptop model, such as MacBook or Windows.
            • Required By Date: The date the employee needs the device to be available.
            • Duration (Days): The total number of days the loaner laptop is needed.
            • Business Justification: A brief business justification for the request.

            Manual Fulfillment

            This service process routes the request for manual fulfillment to the IT team. You can build a flow in Flow Builder to include custom logic, such as manager approvals or automated fulfillment.

            Integration

            This template doesn't include any preconfigured integrations for intake or fulfillment. Use Flow Builder to create custom flows with connectors that define how the request is captured and fulfilled.

             
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