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            Report Printer Issue

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            Report Printer Issue

            Deploy this template to provide employees with a standardized way for reporting printer issues.

            Required Editions

            Available in: Lightning Experience
            Available in: Enterprise, Performance, and Unlimited Editions with Agentforce IT Service.

            This template creates an incident record that captures essential issue details and urgency and impact values for efficient troubleshooting. Review what's included with the template.

            Intake Attributes

            The intake form for this template captures these details from the employee:

            • City: The city where the printer is located.
            • Building: The specific building where the printer is located.
            • Floor: The floor level within the building where the printer is located.
            • Printer Name: The name or unique identifier of the printer experiencing the issue.
            • Issue Details: A detailed description of the printer malfunction or specific problem being reported.

            Incident Resolution

            This service process routes the incident to the IT support queue for manual troubleshooting and resolution.

            Integration

            This template doesn't include any preconfigured integrations for intake or fulfillment. Use Flow Builder to create custom flows with connectors that define how the request is captured and fulfilled.

             
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            Salesforce Help | Article