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            Request Printer Installation

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            3. Agentforce IT Service

            Request Printer Installation

            Deploy this template to provide employees with a standardized way to request a printer installation on an assigned device.

            Required Editions

            Available in: Lightning Experience
            Available in: Enterprise, Performance, and Unlimited Editions with Agentforce IT Service.

            This template creates a service request record that captures essential user details for accurate and auditable fulfillment. Review what’s included with the template.

            Intake Attributes

            The intake form for this template captures these details from the employee:

            • Target Device: The company-assigned device where the employee wants to install the new printer, selected from a dynamically populated list of the employee's Okta-managed devices.

            Manual Fulfillment

            This service process routes the request for manual fulfillment to the IT team. You can build a flow in Flow Builder to include custom logic, such as manager approvals or automated fulfillment.

            Integration

            This template uses a preconfigured integration with Okta in the fulfillment flow. To use this integration, ensure your Okta credentials are configured. To learn more about this third-party connector, see Okta Connector.

             
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            Salesforce Help | Article