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            Endpoint, Hardware, and End-User Service Templates

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            Endpoint, Hardware, and End-User Service Templates

            Use these templates to manage the lifecycle of physical assets and technical support. Provide employees with structured intake forms for various hardware requests and troubleshooting, ensuring consistent data capture and auditable fulfillment workflows for your IT team.

            Required Editions

            Available in: Lightning Experience
            Available in: Enterprise, Performance, and Unlimited Editions with Agentforce IT Service.
            • Request New Laptop
              Deploy this template to provide employees with a standardized way to request a new laptop.
            • Request New Monitor
              Deploy this template to provide employees with a standardized way to request a monitor for their workstation.
            • Request a Loaner Laptop
              Deploy this template to manage temporary laptop requests for various scenarios, such as for employees who are traveling or awaiting repairs.
            • Request Peripheral Device
              Deploy this template to provide employees with a standardized way to request for peripheral devices, such as keyboards, mice, adapters, or headsets.
            • Request Laptop Hardware Upgrade
              Deploy this template to provide employees with a standardized way to request laptop hardware modifications, such as RAM or disk upgrades.
            • Request Laptop Replacement
              Deploy this template to provide employees with a standardized way of replacing end-of-lifecycle, damaged, or unsuitable employee laptops.
            • Request Device Return
              Deploy this template to provide employees with a standardize way for returning company-assigned hardware.
            • Request Projector or Display Support
              Deploy this template to provide employees with a standardized way of requesting for projector or display setup or technical support.
            • Request Office Move IT Support
              Deploy this template to provide employees with a standardized way of requesting for IT support during an office relocation.
            • Report a Lost Device
              Deploy this template to provide employees with a standardized way to report a lost company device.
            • Report Hardware Issue
              Deploy this template to provide employees with a standardized way to report technical issues with their assigned equipment, such as a malfunctioning laptop or a broken monitor.
            • Report System Performance Issue
              Deploy this template to provide employees with a standardized way to report system performance issues on an assigned device.
            • Report Printer Issue
              Deploy this template to provide employees with a standardized way for reporting printer issues.
            • Request Audio Equipment
              Deploy this template to provide employees with a standardized way to request audio equipment for meetings or events.
            • Request Printer Installation
              Deploy this template to provide employees with a standardized way to request a printer installation on an assigned device.
            • Request Remote Device Wipe
              Deploy this template to provide employees with a standardized way to request a remote wipe of a lost or stolen device.
            • Request Admin or USB Access
              Deploy this template to provide employees with a standardized way to request temporary admin or USB access.
             
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