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部署此範本可讓員工以標準化方式報告其所指派設備的技術問題,例如故障的筆記型電腦或損壞的監視器。
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| 提供版本:具備 Agentforce IT Service 的 Enterprise、Performance 及 Unlimited Edition。 |
此範本會建立一個事件記錄,此記錄會收集重要的問題詳細資料,以及緊急性和影響值,以有效地進行疑難排解。檢閱範本中包含的內容。
此範本的入院表單會從員工中取用以下詳細資料:
此服務流程會將事件路由至 IT 支援指南,以手動進行疑難排解和解決。
此範本不包含入門或履行的任何預先設定整合。使用 Flow Builder 建立具有連結的自訂流程,這些連結會定義要求的方式。

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