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            Request Database Access

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            Request Database Access

            Deploy this template to provide employees with a standardized way to request database access.

            Required Editions

            Available in: Lightning Experience
            Available in: Enterprise, Performance, and Unlimited Editions with Agentforce IT Service.

            This template creates a service request record that captures essential user details for accurate and auditable fulfillment. Review what’s included with the template.

            Intake Attributes

            The intake form for this template captures these details from the employee:

            • Database Name: The name of the database for which access is requested.
            • Environment: The specific environment, such as Production, Development, or QA, where the database is located.
            • Access Type: The level or type of database access required (such as Read-Only or Read/Write).
            • Business Justification: A brief explanation of why the database access is necessary for the employee’s role or project.

            Manual Fulfillment

            This service process routes the request for manual fulfillment to the IT team. You can build a flow in Flow Builder to include custom logic, such as manager approvals or automated fulfillment.

            Integration

            This template doesn't include any preconfigured integrations for intake or fulfillment. Use Flow Builder to create custom flows with connectors that define how the request is captured and fulfilled.

             
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