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            Request Add or Remove Group Members

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            3. Agentforce IT Service

            Request Add or Remove Group Members

            Deploy this template to provide employees with a standardized way to request adding or removing members from Active Directory (AD) groups.

            Required Editions

            Available in: Lightning Experience
            Available in: Enterprise, Performance, and Unlimited Editions with Agentforce IT Service.

            This template creates a service request record that captures essential user details for accurate and auditable fulfillment. Review what’s included with the template.

            Intake Attributes

            The intake form for this template captures these details from the employee:

            • Group Name: The name of the Active Directory group where the membership change occurs.
            • Membership Action: The requested action to either add or remove members from the specified group.
            • Member Email Addresses: The email addresses of the members affected by the membership change.
            • Business Justification: A brief business justification for the membership change.

            Manual Fulfillment

            This service process routes the request for manual fulfillment to the IT team. You can build a flow in Flow Builder to include custom logic, such as manager approvals or automated fulfillment.

            Integration

            This template doesn't include any preconfigured integrations for intake or fulfillment. Use Flow Builder to create custom flows with connectors that define how the request is captured and fulfilled.

             
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