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            Request DNS Record Creation

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            Request DNS Record Creation

            Deploy this template to provide employees with a standardized way to request the creation of a new DNS record.

            Required Editions

            Available in: Lightning Experience
            Available in: Enterprise, Performance, and Unlimited Editions with Agentforce IT Service.

            This template creates a service request record that captures essential user details for accurate and auditable fulfillment. Review what’s included with the template.

            Intake Attributes

            The intake form for this template captures these details from the employee:

            • Record Name: The name of the Domain Name System (DNS) record.
            • DNS Zone: The authorized DNS zone for the record.
            • Record Type: The specific type of DNS record.
            • TTL: The time-to-live (TTL) value for the DNS record.
            • Record Address: The IP address or target value for the DNS record.
            • Comments: Additional context or justification for the DNS record request.

            Automated Fulfillment

            This service process includes a fulfillment flow that automatically processes the service request. You can extend this flow in Flow Builder to include custom logic, such as automated manager approvals or inventory checks.

            Note
            Note After manager approval, the flow creates the requested DNS record in Infoblox.This template uses a preconfigured integration with Infoblox.

            Integration

            This template uses a preconfigured integration with Infoblox in the fulfillment flow. To use this integration, configure your Infoblox credentials. To learn more about this third-party connector, see Infoblox Connector.

             
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