Deploy this template to provide employees with a standardized way to reset their Okta
password.
Required Editions
Available in: Lightning Experience
Available in: Enterprise, Performance, and Unlimited
Editions with Agentforce IT Service.
This template creates a service request record that captures essential user
details for accurate and auditable fulfillment. Review what’s included with the template.
Intake Attributes
This template uses a simplified request process that identifies the user requiring a
password reset. It doesn't collect additional intake details from the employee.
Automated Fulfillment
This service process includes a fulfillment flow that automatically processes the service
request. You can extend this flow in Flow Builder to include custom logic, such as automated
manager approvals or inventory checks.
Integration
This template uses a preconfigured integration with the Okta identity management system in
the fulfillment flow. To use this integration, configure your Okta credentials. To learn
more about this third-party connector, see Okta Connector.
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