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            Report Internal Application Issues

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            Report Internal Application Issues

            Deploy this template to provide employees with a standardized way to report technical issues with internal applications.

            Required Editions

            Available in: Lightning Experience
            Available in: Enterprise, Performance, and Unlimited Editions with Agentforce IT Service.

            This template creates an incident record that captures essential user details for accurate and auditable fulfillment. Review what's included with the template.

            Intake Attributes

            The intake form for this template captures these details from the employee:

            • Issue Description: A detailed description of the reported internal application issue.

            Automated Fulfillment

            This service process includes a fulfillment flow that automatically processes the service request. You can extend this flow in Flow Builder to include custom logic, such as automated manager approvals or inventory checks.

            Note
            Note The flow triages the request and routes it to the appropriate technical team.

            Integration

            This template uses preconfigured integrations with application monitoring and incident management systems in the fulfillment flow. Use Flow Builder to configure these integrations to match how your organization tracks and assigns issues.

             
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            Salesforce Help | Article