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            Report SSO Issues

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            2. Docs
            3. Agentforce IT Service

            Report SSO Issues

            Deploy this template to provide employees with a standardized way to report Single Sign-On (SSO) issues.

            Required Editions

            Available in: Lightning Experience
            Available in: Enterprise, Performance, and Unlimited Editions with Agentforce IT Service.

            This template creates an incident record that captures essential user details for accurate and auditable fulfillment. Review what's included with the template.

            Intake Attributes

            The intake form for this template captures these details from the employee:

            • Subject: A brief summary of the reported SSO issue.
            • Issue Description: A detailed description of the reported SSO issue.
            • Impact: The level of impact the issue has.
            • Urgency: The urgency level for resolving the issue.

            Manual Fulfillment

            This service process routes the request for manual fulfillment to the IT team. You can build a flow in Flow Builder to include custom logic, such as manager approvals or automated fulfillment.

            Integration

            This template doesn't include any preconfigured integrations for intake or fulfillment. Use Flow Builder to create custom flows with connectors that define how the request is captured and fulfilled.

             
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            Salesforce Help | Article