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            Request System Logs

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            1. Salesforce Help
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            3. Agentforce IT Service

            Request System Logs

            Deploy this template to provide employees with a standardized way to request the retrieval of system logs.

            Required Editions

            Available in: Lightning Experience
            Available in: Enterprise, Performance, and Unlimited Editions with Agentforce IT Service.

            This template creates a service request record that captures essential user details for accurate and auditable fulfillment. Review what’s included with the template.

            Intake Attributes

            The intake form for this template captures these details from the employee:

            • Workspace Name: The name of the workspace for which the system retrieves logs.
            • Log Fetch Query: The query used to fetch the required system logs.
            • Business Justification: A brief business justification for the log retrieval request.

            Manual Fulfillment

            This service process routes the request for manual fulfillment to the IT team. You can build a flow in Flow Builder to include custom logic, such as manager approvals or automated fulfillment.

            Integration

            This template doesn't include any preconfigured integrations for intake or fulfillment. Use Flow Builder to create custom flows with connectors that define how the request is captured and fulfilled.

             
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            Salesforce Help | Article