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            Request Virtual Machine Restart or Reboot

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            1. Salesforce Help
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            3. Agentforce IT Service

            Request Virtual Machine Restart or Reboot

            Deploy this template to provide employees with a standardized way to request a restart or reboot of a virtual machine.

            Required Editions

            Available in: Lightning Experience
            Available in: Enterprise, Performance, and Unlimited Editions with Agentforce IT Service.

            This template creates a service request record that captures essential user details for accurate and auditable fulfillment. Review what’s included with the template.

            Intake Attributes

            The intake form for this template captures these details from the employee:

            • Resource Group Name: The name of the resource group containing the virtual machine.
            • Virtual Machine Name: The name of the virtual machine that requires a restart or reboot.
            • Restart Reason: The justification or reason for the virtual machine restart or reboot.

            Automated Fulfillment

            This service process includes a fulfillment flow that automatically processes the service request. You can extend this flow in Flow Builder to include custom logic, such as automated manager approvals or inventory checks.

            Note
            Note After manager approval, the flow restarts the specified virtual machine.

            Integration

            This template uses a preconfigured integration with Microsoft Azure in the fulfillment flow. To use this integration, configure your Microsoft Azure credentials. To learn more about this third-party connector, see Azure Connector.

             
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