Use these templates to manage employee telephony and mobile connectivity services.
Provide employees with structured intake forms for mobile, roaming, and desk phone requests,
ensuring consistent data capture and auditable fulfillment workflows for your IT and telecom
teams.
Required Editions
Available in: Lightning Experience
Available in: Enterprise, Performance, and Unlimited
Editions with Agentforce IT Service.
Request Mobile Plan Deploy this template to provide employees with a standardized way to request a mobile plan change.
Request International Roaming Plan Deploy this template to provide employees with a standardized way to request international roaming access.
Request Desk Phone Setup or Support Deploy this template to provide employees with a standardized way to request desk phone setup or support.
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