Review the various third-party integrations and templates available for service
delivery for IT, facilities, and other internal departments.
Required Editions
Available in: Lightning Experience
Available in: Enterprise, Performance, and Unlimited
Editions with Agentforce IT Service.
IT Service Connector Library Review the connectors available for IT Request Management to understand which triggers and actions they support.
IT Service Catalog Library Explore the available service templates to build a catalog of IT offerings for your employees. The library provides templates with preconfigured attributes and intake flows for common areas, such as hardware, software, and facilities. Several templates also include automated fulfillment flows that you can customize to meet your company's specific requirements.
Request Management in an IT Services Company Jane, a software engineer, is an employee at Cumulus Bank who uses the employee portal and Slack to get service delivery from her company. This example follows Jane as she uses different service delivery paths to reserve a conference room and upgrade her virtual machine.
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