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            Work with Request Management for IT Services

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            Work with Request Management for IT Services

            Review the various third-party integrations and templates available for service delivery for IT, facilities, and other internal departments.

            Required Editions

            Available in: Lightning Experience
            Available in: Enterprise, Performance, and Unlimited Editions with Agentforce IT Service.
            • IT Service Connector Library
              Review the connectors available for IT Request Management to understand which triggers and actions they support.
            • IT Service Catalog Library
              Explore the available service templates to build a catalog of IT offerings for your employees. The library provides templates with preconfigured attributes and intake flows for common areas, such as hardware, software, and facilities. Several templates also include automated fulfillment flows that you can customize to meet your company's specific requirements.
            • Request Management in an IT Services Company
              Jane, a software engineer, is an employee at Cumulus Bank who uses the employee portal and Slack to get service delivery from her company. This example follows Jane as she uses different service delivery paths to reserve a conference room and upgrade her virtual machine.
             
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            Salesforce Help | Article