您位於此處:
IT 服務的服務助理
身為事件履行者,請使用事件記錄上的服務助理來解決事件。Agentforce 會分析事件詳細資料、歷程記錄資料和 Knowledge 文章,以摘要問題並產生逐步服務計畫。這些計畫包含內嵌快速動作,可直接在工作流程步驟中執行工作,例如傳送電子郵件或更新記錄。

使用較常見的搜尋字詞。
選取較少篩選條件以擴大您的搜尋。
身為事件履行者,請使用事件記錄上的服務助理來解決事件。Agentforce 會分析事件詳細資料、歷程記錄資料和 Knowledge 文章,以摘要問題並產生逐步服務計畫。這些計畫包含內嵌快速動作,可直接在工作流程步驟中執行工作,例如傳送電子郵件或更新記錄。
| 提供版本:Lightning Experience |
| 提供版本:Enterprise 及具有 Agentforce IT 服務的 Unlimited Edition。 |

We use three kinds of cookies on our websites: required, functional, and advertising. You can choose whether functional and advertising cookies apply. Click on the different cookie categories to find out more about each category and to change the default settings.
Privacy Statement
Required cookies are necessary for basic website functionality. Some examples include: session cookies needed to transmit the website, authentication cookies, and security cookies.
Functional cookies enhance functions, performance, and services on the website. Some examples include: cookies used to analyze site traffic, cookies used for market research, and cookies used to display advertising that is not directed to a particular individual.
Advertising cookies track activity across websites in order to understand a viewer’s interests, and direct them specific marketing. Some examples include: cookies used for remarketing, or interest-based advertising.