Tillatelsessett for tjenesteassistanse for IT-hendelser
Tildel tillatelsessett slik at IT-kundestøtterepresentanter kan lage utkast til detaljerte tjenesteplaner som hjelper dem å sortere og løse hendelser.
Nødvendige utgaver
Tilgjengelig i Lightning Experience
Tilgjengelig i Enterprise og Unlimited Edition med Agentforce IT Service.
Rolle
Nødvendig brukertillatelse
Oppgaver
Admin (Administrator)
tjenesteplanlegger
Data Cloud-arkitekt
Agentforce
Bruke proaktive handlinger for IT-tjenester
Hendelsesinnfrielse
Oppretter en serviceassistent med malen Agentforce ITSM Service Assistant og legger til Service Assistant-komponenten i et Hendelse-postsideoppsett.
IT-innfrielse
tjenesteplanlegger
Tilgang til Standardagent for Agentforce
Bruker Service Assistant på en hendelse fra undersøkelse til løsning for å få en trinnvis handlingsplan.
Ansatt
tjenesteplanlegger
Tildel servicePlanner-brukeren en tilpasset tillatelse som inkluderer Lese-, Vise alle-felt og Vise alle-poster for Hendelse-objektet.
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