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IT 事件的服务帮助权限集
分配权限集,以便 IT 支持代表起草详细的服务计划,帮助他们分类和解决事件。

使用更普遍的搜索词。
选择更少的筛选器,并扩大搜索范围。
分配权限集,以便 IT 支持代表起草详细的服务计划,帮助他们分类和解决事件。
| 适用于:Lightning Experience |
| 适用于:Enterprise 和带有 Agentforce IT Service 的 Unlimited Edition。 |
| 角色 | 所需用户权限 | 任务 |
|---|---|---|
| 管理员 |
|
使用 Agentforce ITSM 服务助手模板创建服务助手,并将服务助手组件添加到事件记录页面布局。 |
| IT 履行者 |
|
使用服务助手处理从调查到解决的事件,以获取逐步行动计划。 |
| 员工 | 服务计划器用户 | 为 servicePlanner 用户分配自定义权限,其中包含事件对象的读取、查看所有字段和查看所有记录。 |

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