您位於此處:
IT 事件的服務協助權限集
指派權限集,讓 IT 支援代表可以撰寫詳細服務計畫草稿,協助其分級和解決事件。

使用較常見的搜尋字詞。
選取較少篩選條件以擴大您的搜尋。
指派權限集,讓 IT 支援代表可以撰寫詳細服務計畫草稿,協助其分級和解決事件。
| 提供版本:Lightning Experience |
| 提供版本:Enterprise 及具有 Agentforce IT 服務的 Unlimited Edition。 |
| 角色 | 所需的使用者權限 | 工作 |
|---|---|---|
| 管理員 |
|
使用 Agentforce ITSM 服務助理範本建立服務助理,並將「服務助理」元件新增至「事件」記錄版面配置。 |
| 資訊履行者 |
|
在事件上使用「服務助理」,從調查到解決方法,以取得逐步的動作計畫。 |
| 員工 | 服務計畫工具使用者 | 將自訂權限指派給 servicePlanner 使用者,其中包含「事件」物件的「讀取」、「全部檢視」欄位和「全部檢視」記錄。 |

We use three kinds of cookies on our websites: required, functional, and advertising. You can choose whether functional and advertising cookies apply. Click on the different cookie categories to find out more about each category and to change the default settings.
Privacy Statement
Required cookies are necessary for basic website functionality. Some examples include: session cookies needed to transmit the website, authentication cookies, and security cookies.
Functional cookies enhance functions, performance, and services on the website. Some examples include: cookies used to analyze site traffic, cookies used for market research, and cookies used to display advertising that is not directed to a particular individual.
Advertising cookies track activity across websites in order to understand a viewer’s interests, and direct them specific marketing. Some examples include: cookies used for remarketing, or interest-based advertising.