クイックアクションを使用して、サービスプランのステップから直接 ToDo を実行します。IT チームは、[メールを送信] や [レコードを更新] などのアクションを選択して、インシデントレコードから離れることなく ToDo を完了できます。IT チームは、ワークフローを完了しながらインシデントのコンテキストを把握できます。
必要なエディション
使用可能なインターフェース: Lightning Experience
使用可能なエディション: Agentforce IT Service が付属する Enterprise Edition および Unlimited Edition。
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