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为 IT 服务设置默认分配规则
为对象设置默认分配规则,以便使用选定分配规则路由匹配记录。您可以为对象创建多个分配规则,但一次只能为对象启用一个分配规则。

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选择更少的筛选器,并扩大搜索范围。
为对象设置默认分配规则,以便使用选定分配规则路由匹配记录。您可以为对象创建多个分配规则,但一次只能为对象启用一个分配规则。
| 适用于:Lightning Experience |
| 适用于:Agentforce IT服务的Enterprise、Performance和Unlimited Edition。 |
当您选择无分配规则时,选定对象的记录将不再使用默认分配规则进行路由。

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