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            Set Up Agentforce IT Service with Salesforce Go Using Features and Feature Sets

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            Set Up Agentforce IT Service with Salesforce Go Using Features and Feature Sets

            Salesforce Go offers a powerful array of features and preconfigured feature sets designed to accelerate the deployment of Agentforce IT Service.

            Required Editions

            Available in: Lightning Experience
            Available in: Enterprise, Performance, and Unlimited Editions with Agentforce IT Service.

            Individual features provide granular control, allowing you to activate specific capabilities such as Data 360 for IT Service for comprehensive data integration, Intelligence for IT Service for actionable insights, and Agentforce For IT Service to use AI for employees and IT teams.

            Feature Sets, on the other hand, deliver bundles of interconnected features to address broader objectives. For instance, the Boost Your IT Services Productivity with AI feature set combines Data 360, Agentforce, and Einstein Knowledge Creation to immediately enhance efficiency.

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            Salesforce Help | Article