Set Up Agentforce IT Service with Salesforce Go Using Features and Feature Sets
Salesforce Go offers a powerful array of features and preconfigured feature sets
designed to accelerate the deployment of Agentforce IT Service.
Required Editions
Available in: Lightning Experience
Available in: Enterprise, Performance, and Unlimited
Editions with Agentforce IT Service.
Individual features provide granular control, allowing you to activate specific capabilities
such as Data 360 for IT Service for comprehensive data integration, Intelligence for IT
Service for actionable insights, and Agentforce For IT Service to use AI for employees and IT
teams.
Feature Sets, on the other hand, deliver bundles of interconnected features to address
broader objectives. For instance, the Boost Your IT Services Productivity with AI feature set
combines Data 360, Agentforce, and Einstein Knowledge Creation to immediately enhance
efficiency.
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