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Help your IT service team solve issues seamlessly, without leaving their conversations
in Slack using the Service for Slack app. Agents can access and update records, collaborate in a
swarm channel, manage tickets, and more, directly from their primary workspace.
Required Editions
Available in: Enterprise and Unlimited Editions
User Permissions Needed
To use Slack for Agentforce IT Service
Slack Service User permission set
To collaborate on Salesforce data in Slack and quickly resolve customer issues, set up the Service for Slack app.
