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Help your IT service team solve issues seamlessly, without leaving their conversations in Slack using the Service for Slack app. Agents can access and update records, collaborate in a swarm channel, manage tickets, and more, directly from their primary workspace.
| Available in: Enterprise and Unlimited Editions |
| User Permissions Needed | |
|---|---|
| To use Slack for Agentforce IT Service | Slack Service User permission set |
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