Configurazione dell'app Service for Slack per i servizi IT
Aiutare il team di assistenza IT a risolvere i problemi in modo semplice, senza lasciare le conversazioni in Slack utilizzando l'app Service for Slack. Gli agenti possono accedere e aggiornare i record, collaborare in un canale di intervento collettivo, gestire i ticket e altro ancora, direttamente dalla loro area di lavoro principale.
Versioni (Edition) richieste
Disponibile in: Enterprise Edition e Unlimited Edition
Autorizzazioni utente richieste
Per utilizzare Slack per Agentforce IT Service
Insieme di autorizzazioni Utente servizio Slack
Per collaborare sui dati Salesforce in Slack e risolvere rapidamente i problemi dei clienti, configurare l'app Service for Slack.
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