Service configureren voor Slack-app voor IT-services
Help uw IT-serviceteam problemen naadloos op te lossen zonder hun gesprekken in Slack te verlaten met behulp van de Service voor Slack-app. Agenten kunnen records openen en bijwerken, samenwerken in een swarmkanaal, tickets beheren en meer, rechtstreeks vanuit hun primaire werkruimte.
Vereiste editions
Beschikbaar in: Enterprise en Unlimited Edition
Benodigde gebruikersmachtigingen
Slack voor Agentforce IT Service gebruiken
Machtigingenset Slack Service-gebruiker
Als u wilt samenwerken aan Salesforce-gegevens in Slack en problemen van klanten snel wilt oplossen, stelt u de app Service voor Slack in.
Laat ons weten wat we kunnen doen om te verbeteren!
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