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配置适用于 IT 服务的 Slack 应用程序服务
帮助 IT 服务团队无缝解决问题,而无需使用 Service for Slack 应用程序将对话留在 Slack 中。客服人员可以直接从主要工作区访问和更新记录、在群渠道中协作、管理工单等。

使用更普遍的搜索词。
选择更少的筛选器,并扩大搜索范围。
帮助 IT 服务团队无缝解决问题,而无需使用 Service for Slack 应用程序将对话留在 Slack 中。客服人员可以直接从主要工作区访问和更新记录、在群渠道中协作、管理工单等。
| 适用于:Enterprise 和 Unlimited Edition |
| 所需用户权限 | |
|---|---|
| 要将 Slack 用于 Agentforce IT 服务 | Slack 服务用户权限集 |

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