Request Catalog Items in Slack for IT Services

Business Challenge

Many service catalog portals are difficult to navigate, creating what feels like a maze where employees can’t easily find the item they need. The existing request process is disruptive because it forces users to leave their primary workflow, open a browser, and fill out a form. These barriers create friction and slow down the entire process.

Solution

Requesting catalog items in Slack solves these problems by providing an effortless and conversational experience.

• Employees can state their need in plain language, transforming the experience from a static form to a dynamic conversation.
• The entire process can be completed in seconds directly within Slack. This improves employee satisfaction.

Create a custom agent to request catalog items and allow the agent access to the Employee Services Slack app. See Create an Agent from a Template.