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使用适用于 IT 服务的 Enterprise Knowledge 组件
使用 Enterprise Knowledge 组件查看、搜索 Salesforce Knowledge 和外部来源的文章并将其附加到事件。

使用更普遍的搜索词。
选择更少的筛选器,并扩大搜索范围。
使用 Enterprise Knowledge 组件查看、搜索 Salesforce Knowledge 和外部来源的文章并将其附加到事件。
| 适用于:Lightning Experience |
| 适用于:Agentforce IT服务的Enterprise、Performance和Unlimited Edition。 |
事件记录页面上的 Enterprise Knowledge 组件帮助 IT 支持代表执行这些任务。
附加的 Salesforce Knowledge 文章显示在标准 Knowledge 文章相关列表中。附加的外部文章显示在Enterprise Knowledge 文章相关列表中。
有关如何搜索、预览和使用 Enterprise Knowledge 文章的详细信息,请参阅使用 Enterprise Knowledge 组件。

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