Reuse Content Across Articles with Knowledge Blocks

Note Knowledge Blocks are different from Blocks in the Lightning Article Editor. Knowledge Blocks are reusable content that you insert into articles. Blocks in the Lightning Article Editor outline HTML block-level elements, such as paragraphs and headings.

Knowledge Blocks help you:

Reduce maintenance

Update content in one place and the change propagates to every article that uses it automatically.

Strengthen governance and compliance

Maintain a single source of truth for shared content, with version history and an audit trail of where each block is used.

Improve AI and search answers

Improve the accuracy of AI and search answers by keeping shared content verified and up to date in one place.

• Knowledge Blocks Limitations and Considerations
  Before you start using Knowledge Blocks, review its limitations and considerations.
• Enable Knowledge Blocks
  Turn on Knowledge Blocks from the Enhanced Knowledge Settings page in Setup. After you enable it, knowledge managers and authors can access the Knowledge Blocks and Knowledge Block Versions apps from the App Launcher.
• Create and Publish a Knowledge Block
  Create a reusable content block, save it as a draft, and publish it so it's available to insert into articles.
• Insert a Knowledge Block into an Article
  Embed a published knowledge block version into an article using the rich text editor's Insert menu.
• Track Knowledge Block Usage and Update Block Content
  Track a block's versions, see which articles use it, publish updates, and keep articles that reference the block up to date.