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Set Up Agentforce for Knowledge Creation

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Set Up Agentforce for Knowledge Creation

Add the Knowledge Article From Template subagent to an employee agent so reps can create Knowledge articles conversationally through Agentforce.

Required Editions

View supported editions.
Available in: Enterprise, Performance, Unlimited, and Developer Editions. Required add-on licenses vary by agent type.
User Permissions Needed
To set up Agentforce:

Manage AI Agents

OR

Customize Application
  1. From the App Launcher, enter Agentforce, and then select Agentforce Agents.
  2. In Agentforce Studio, open or create an employee agent.
  3. In the Agentforce Builder, in the Subagents section, find the Knowledge Article From Template subagent and add it to your employee agent.
    The Knowledge Article From Template subagent includes the Create Knowledge Article From Template action.
  4. Save a new version and activate the employee agent.

Now, reps can ask the employee agent to create a Knowledge article.

 
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