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Agregue el subagente Artículo de Knowledge desde plantilla a un agente empleado de modo que los representantes puedan crear artículos Knowledge conversacionalmente a través de Agentforce.
| Ver ediciones admitidas. |
| Disponible en: Enterprise Edition, Performance Edition, Unlimited Edition y Developer Edition. Las licencias complementarias requeridas varían por tipo de agente. |
| Permisos de usuario necesarios | |
|---|---|
| Para configurar Agentforce: | Gestionar agentes de IA O BIEN Personalizar aplicación |
Ahora, los representantes pueden solicitar al agente empleado que cree un artículo Knowledge.
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