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Agregue el subagente Knowledge Article From Template a su agente empleado de modo que los representantes puedan crear artículos Knowledge conversacionalmente a través Agentforce. El subagente Knowledge Article From Template incluye la acción Crear artículo de Knowledge desde plantilla.
| Ver ediciones compatibles. |
| Disponible en: Enterprise Edition, Performance Edition, Unlimited Edition y Developer Edition. Las licencias complementarias requeridas varían por tipo de agente. |
| Permisos de usuario necesarios | |
|---|---|
| Para configurar Agentforce: | Gestionar agentes de IA O BIEN Personalizar aplicación |
Antes de configurar el subagente para Knowledge Creation, asegúrese de que configuró Einstein Knowledge Creation.
En Agentforce Studio, agregue el subagente Knowledge Article From Template a su agente empleado. Consulte Agregar un subagente a su agente desde la Biblioteca de activos.
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